Other Credit Card Services

To better protect our customers’ online transactions with the use of BCM Visa or MasterCard credit cards, BCM bank is glad to announce the launching of the One- Time Password (OTP) service.

What is “One- Time Password (OTP)”?
The OTP is time sensitive and can only be used once within a short interval of time. When customer is making an online payment using BCM credit card at a participating online merchant, for verification purpose, an SMS-based OTP will be sent to the mobile phone number that has already been registered with the Bank and customer can complete the transaction with greater peace of mind.

What are the characteristics of “One- Time Password (OTP)”?
By using the OTP, there is no memorization of password. You can enjoy a more secured and protected online purchase experience because the password can only be used once and cannot be predicted. It will become immediately invalid when being used or not use within a short period of time.

How to use “One- Time Password (OTP)”?
When you make online transactions with BCM Visa Card/ MasterCard at a participating online merchant, the webpage will be directed to the following screen. Meanwhile, customer will be required to enter the OTP sent by BCM via SMS in order to verify and complete the transaction. Please follow the instruction shown on the screen and confirm the transaction after entering the OTP that you receive via mobile SMS.

If you cannot receive the OTP in time or if you are unable to enter the OTP to complete your online transaction before the OTP expires, please click the “Resend OTP” button on the transaction webpage in order to receive another valid OTP on your registered mobile phone number. Then you can re-submit the new OTP to complete the transaction.

Reminders:
If you have not yet provided or have no valid mobile number on record with the Bank, you will not be able to receive any OTP by SMS. To take advantage of  this new service and in order to receive OTP for online transaction authentication, please register a valid mobile phone number soonest by visiting any BCM branch or by logging in to BCM Net e-Banking service ( with the use of Security Device).

* Please provide the corresponding country code & area code.
* Please be reminded to activate your international roaming service of the mobile phone to ensure you can receive the OTP SMS to complete the online transaction when you travel to Hong Kong / Mainland China / overseas.
                                 
For more details, please call TeleBCM at 8796 8888 during office hours.

 “UnionPay Online Pay” payment service has been launched by UnionPay. You can now make online payment with BCM UnionPay Credit Card for online shopping, payment, donation etc., with a quality and secure payment service.

Operation Guide：

Step 1   ： After entering payment page, select UPOP as your payment method

Step 2  ：Enter your BCM Credit Card number, click “Next Step”.

Step 3   ：Select "Expiration Date", and enter the CVN2 of your BCM UnionPay card, input the mobile phone number registered in the card issuing bank. Click “Free SMS” to receive SMS Code.

Step 4   ： SMS code will be sent to your mobile phone registered by you with our bank.

Step 5   ： Enter SMS code and verification code, then press “Confirm and Pay”

Step 6   ： Confirmation message will be shown on screen upon successful payment and completion of transaction.

BCM has launched credit card e-statement service for our cardholders to easily view, print and download credit card statements via BCM Net e-Banking service.

Service Benefits

*When customer has chosen to suppress paper statement, the Bank will provide free email or SMS reminder to the registered email address or mobile phone number according to our latest system record when a new e-statement is available on BCM Net.

Report Card Lost / Stolen & Request Card Replacement

If the Credit Card is lost or stolen, Cardholder can immediately report lost and apply for a replacement card via the following methods:

• Log in to BCM Net / Mobile Banking:
  Log in to BCM Net / Mobile Banking > Under the menu options, select “Credit Cards Services” - “Report Card Lost” > Choose the card to report lost > Choose the reason for reporting it lost, whether to apply for card replacement, then click “Proceed” > Confirm the details and select the authentication method then click “Confirm” > Operation executed successfully
• Contact TeleBCM at 8796 8888 during office hours to report card lost and apply for card replacement via telephone.
• Visit Branch in person to report card lost and apply for card replacement.
  

Temporarily Disable / Enable Card

If the Cardholder is uncertain if the Credit Card has been lost or stolen, they can first utilize the “Temporarily Disable / Enable Card” function to block the specified Credit Card. This suspends all functions of that Credit Card. Afterwards, the card can be unblocked at any time after finding the Credit Card to restore all functions.

Effective Immediately upon Application

Applications for Report Card Lost submitted through BCM Net / Mobile Banking, by contacting TeleBCM at 8796 8888, or visit Branch in person take immediate and irrevocable effect. The Cardholder will have to apply for card replacement in order to continue to use the service.